Customers may return items in good condition sold and refilled by Roq Innovation within 30 days of delivery for a refund. Returns must be in unworn condition.
Return shipping is funded by the customer.
When returning a product, customers have one of two options:
- The Customer can create their own shipping label and pay for the shipment charge when sending product back.
- Roq Innovation can provide the customer with a return shipping label and the shipment cost will be deducted from their final refund.
To begin the return process, please contact us at firstname.lastname@example.org and provide your order number, full name, best email address, and the shipping choice from above. We will then send you a return slip to include in the shipment to ensure you're properly refunded.
Once your product is received by Roq Innovation, a refund will be issued within 5-7 days.
Return Shipping Address:
2010 West Fulton Street #F263C
Chicago, IL 60612