Return Policy

Customers may return items in good condition sold and refilled by Roq Innovation within 30 days of delivery for a refund. Returns must be in unworn condition.

Return shipping is funded by the customer.


When returning a product, customers have one of two options:

  1. The Customer can create their own shipping label and pay for the shipment charge when sending product back.
  2. Roq Innovation can provide the customer with a return shipping label and the shipment cost will be deducted from their final refund.


To begin the return process, please contact us at and provide your order number, full name, best email address, and the shipping choice from above. We will then send you a return slip to include in the shipment to ensure you're properly refunded. 


Once your product is received by Roq Innovation, a refund will be issued within 5-7 days. 


Return Shipping Address: 

Roq Innovation
2010 West Fulton Street #F263C
Chicago, IL 60612