Customers may return items in good condition sold and fulfilled by Roq Innovation within 30 days of delivery for a full refund minus the shipping fee, if applicable. Most refunds are fully refunded within 7 days after we receive and process your returned items. To return a purchase, include customer and order information with returned item and ship to: Roq Innovation - 3956 Hepburn Ave Los Angeles, CA 90008-2735. Customers are responsible for shipping return costs.